Frequently Asked Questions
Everything you need to know about your favorite brew.
How do you ensure the freshness of your coffee beans?
We roast our coffee in small batches daily and ship them in heat-sealed, valved bags to ensure you receive the freshest beans possible.
What is the shelf life of your gourmet coffee?
For peak flavor, we recommend consuming your coffee within 4 to 6 weeks of the roast date, although sealed bags will remain fresh for several months.
Can I choose a specific grind for my coffee order?
Yes, we offer various grind options including Whole Bean, Drip, French Press, and Espresso to suit your preferred brewing method.
How long will it take for my order to ship?
Most orders are processed and shipped within 24 to 48 hours. Delivery times vary by location, typically arriving within 3 to 7 business days.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns. However, if there is an error with your order or a quality issue, please contact us within 30 days for a replacement or refund.
Do you offer wholesale pricing for businesses?
Absolutely. We provide competitive wholesale rates for cafes, restaurants, and offices. Please visit our Wholesale page to apply for an account.