Returns & Exchanges

At CoffeeAM, we want you to be completely satisfied with your gourmet coffee and tea experience. If your order does not meet your expectations, we offer a 30-day window for returns and exchanges on all non-perishable items and unopened coffee products.

Return Process

• 1.
  Contact Customer Support

  Reach out to our customer service team via email or phone within 30 days of your delivery date to initiate a Return Merchandise Authorization (RMA) request.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all seals are intact for coffee and tea products to comply with food safety regulations.

• 3.
  Ship the Items

  Affix the provided RMA label to your package and drop it off at any authorized shipping carrier location; please note that return shipping costs are the responsibility of the customer unless the item was damaged upon arrival.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.